Question 1

$9,500 seems low for a custom build. What's the catch?

Accepted Answer

There's no catch — $9,500 is where solutions start because roughly 70% of what you need already exists as a proven core, so you're not paying to build the basics from scratch. What shapes the final number is the 30% built for you: a branded consumer app, specific reward mechanics, integrations, and the size of your rollout. After a short discovery you get one fixed price, up front — not a surprise later.

Question 2

What does "you own it" actually mean?

Accepted Answer

Your program runs as your own instance: your brand, your customer data, your reward logic — not pooled inside a vendor platform. There's no 12-month lock-in. You can keep us on to run and evolve it, take it in-house, or move on, and your data comes with you. We agree the hosting, access, and handover terms in writing before we start.

Question 3

We already run Zenoti / Boulevard / a POS loyalty module. Why add you?

Accepted Answer

Keep them. We're a loyalty layer, not a system of record — we don't replace your booking, POS, or payments. Those platforms treat loyalty as one module among dozens; we build it as the whole product, branded to you, with a consumer app and mechanics they don't offer. You get a serious loyalty program without ripping anything out.

Question 4

How does this fit our existing POS, CRM, and data stack?

Accepted Answer

It integrates with the systems you already run rather than forcing a migration. During discovery we map your stack — POS, CRM, data warehouse, booking — and scope the exact integrations the engagement needs, so enrolment, points, and customer data flow the way your team already works.

Question 5

How do you handle customer data, security, and privacy?

Accepted Answer

Because you own the program, customer data lives on infrastructure you control rather than pooled on a shared platform. We scope the specific security, hosting, encryption, and privacy requirements (including GDPR and any data-processing agreements) with your team and confirm them in writing before launch — we don't make blanket compliance claims we haven't agreed with you.

Question 6

Can it handle our scale — millions of customers, multiple locations or regions?

Accepted Answer

Yes. The core is built for high-volume, multi-location brands, and we've delivered for large consumer brands across grocery, energy, telecom, and insurance. Multi-region, multi-brand, and large rollouts are scoped in discovery so performance and operations are sized to your footprint.

Question 7

Who's behind LoyaltyPass, and will you support it long-term?

Accepted Answer

LoyaltyPass is built and run by RaftLabs, a software company that designs and ships real-world products. One team takes you from discovery through launch and stays on as an ongoing partner — not a hand-off to a support queue that doesn't know your build.

Question 8

What happens after launch — what's the ongoing cost?

Accepted Answer

The $9,500+ is the one-time build. After launch we host, support, and evolve the program under a scoped ongoing arrangement, sized to your usage and how much you want us involved. It stays optional: because you own the program, you can bring it in-house whenever you choose.

Question 9

Can you prove this works?

Accepted Answer

We've designed, built, and run loyalty for the teams behind brands like Aldi, Energia, Fibrus, and 123.ie. Detailed, permissioned case studies are on the way — and the fastest way to judge fit is a demo where we walk through relevant work and how it maps to your business.

Question 10

How do we get started, and what do you need from us?

Accepted Answer

Book a demo or request a proposal. We start with a short discovery — your brand, customers, systems, and goals — and come back with a fixed scope, price, and timeline. From there, a proven core keeps the build fast; we handle the delivery and keep your team in the loop throughout.

Straightforward pricing for a serious solution.

Solutions start at $9,500

Every engagement includes

Multi-location, franchise, or complex integrations

What shapes your final price

Scope of the build

Branded apps & integrations

Locations & rollout