Switching from Clover Rewards to LoyaltyPass
Clover Rewards ties your loyalty program to Clover hardware. LoyaltyPass is POS-independent: export your data, issue branded wallet passes, and keep your loyalty program no matter what POS you use.
Why businesses leave Clover Rewards
These are the friction points that push merchants to switch.
Clover Rewards ties your loyalty program to Clover POS hardware. If you ever switch payment processors, your entire loyalty history and customer base disappear with it.
Many businesses are on Clover Rewards involuntarily, migrated from Fivestars without choosing to be. Evaluating alternatives now gives you control before another forced transition.
There is no branded Apple Wallet or Google Wallet pass. Customers track points through the Clover consumer app or a phone number lookup at the terminal, with no card for them to carry or engage with.
What gets better with LoyaltyPass
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A fully branded loyalty card in Apple Wallet and Google Wallet. Customers carry it on their phone without needing the Clover app.
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POS independence. Your loyalty program survives any payment processor switch.
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Your customer data belongs to you. Export it any time, without depending on Clover's migration timelines.
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Run stamp cards alongside points programs: mechanics Clover Rewards does not support.
How to migrate, step by step
Follow these steps in order. Most businesses complete the full switch in a single afternoon.
- 1
Export your customer data from Clover
In your Clover Dashboard, go to Customers and export your customer list as a CSV. Then go to Loyalty > Reports and download the loyalty summary to capture each customer's point balance. You need both files.
15 minutes - 2
Decide on a point conversion rate
Review your customer list and decide how Clover Rewards points will convert to LoyaltyPass stamps or points. Write down the conversion rate you will apply consistently across all customers.
10 minutes - 3
Set up your LoyaltyPass program
Sign up at LoyaltyPass, choose your program type, upload your logo, set brand colors, and configure your reward rules.
10 minutes - 4
Import your customers
Upload the Clover customer CSV to LoyaltyPass. Map name, email, and apply the conversion rate to set each customer's starting balance from the loyalty report.
20 minutes - 5
Send new wallet pass links
Use the LoyaltyPass bulk send feature to email or SMS each customer their Apple Wallet or Google Wallet pass link. The pass adds in one tap with no app download.
20 minutes to configure, instant delivery - 6
Cancel your Clover Rewards add-on
Once most active customers have their new LoyaltyPass, cancel the Clover Rewards add-on from your Clover account settings. LoyaltyPass runs independently alongside your Clover POS, with no changes to your payment setup.
5 minutes
What happens to your customer data
Clover stores point balances in loyalty reports, separate from your customer export. Download both files before starting: the customer CSV for names and emails, and the loyalty report for point totals. Apply your chosen conversion rate consistently across all customers when importing into LoyaltyPass.
Suggested message to send customers
Hi [first name], we are upgrading our loyalty program. Your existing points have been transferred to our new digital loyalty card in Apple Wallet and Google Wallet. Tap the link below to add your card, no app download required: [pass link]. Thank you for your loyalty.
Replace [first name] and [pass link] with the actual values from LoyaltyPass bulk send.
Frequently asked questions
- Can I keep using Clover POS after switching loyalty programs?
- Yes. LoyaltyPass runs alongside Clover POS. Clover handles your payments; staff use the free LoyaltyPass merchant app on any smartphone to scan wallet passes. Nothing about your Clover setup changes.
- I moved from Fivestars to Clover Rewards involuntarily. Can I move again?
- Yes. You are not required to stay on Clover Rewards. Export your customer data and loyalty balances from Clover Dashboard and migrate to LoyaltyPass on your own timeline, before any future forced transition.
- Will my customers lose their Clover Rewards points when I switch?
- No. LoyaltyPass lets you set a starting balance for each imported customer. Apply your chosen conversion rate and every customer keeps their loyalty progress from day one.
- Does Clover Rewards issue Apple Wallet or Google Wallet passes?
- No. Clover Rewards tracks points by phone number at the Clover terminal. There is no digital loyalty card for customers to carry. LoyaltyPass issues real wallet passes that live in Apple Wallet and Google Wallet.
- How do I get my loyalty data out of Clover?
- In your Clover Dashboard, go to Loyalty > Reports and export the loyalty summary. This gives you each customer's current point balance. Download the customer list separately from the Customers section. Both files together give you everything you need for a clean migration.
Ready to make the switch?
14-day free trial. No credit card required. Setup takes under 10 minutes.
Starting at $29/month · Apple Wallet & Google Wallet · No customer app required