Switching from Mindbody loyalty to LoyaltyPass
Mindbody loyalty is enterprise-priced and has no Apple Wallet passes. Export your client list, import it into LoyaltyPass, and give your members branded wallet cards they can carry every day.
Why businesses leave Mindbody
These are the friction points that push merchants to switch.
Mindbody loyalty is enterprise-priced and tied to the Mindbody platform. If you switch to different scheduling software, your loyalty history disappears.
Customers must use the Mindbody consumer app to track rewards: there are no Apple Wallet or Google Wallet passes and no lock-screen push notifications.
Mindbody requires a sales conversation and enterprise onboarding. Smaller studios often pay for features they do not need to access the loyalty module.
What gets better with LoyaltyPass
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Branded loyalty cards in Apple Wallet and Google Wallet: members carry your studio's card without the Mindbody app.
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Lock-screen push notifications with open rates far above email or in-app messaging.
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Self-serve at $99/month: no enterprise contract, no sales call, no lengthy onboarding.
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Your loyalty program is POS-independent: it survives any scheduling platform change.
How to migrate, step by step
Follow these steps in order. Most businesses complete the full switch in a single afternoon.
- 1
Export your client list from Mindbody
In your Mindbody dashboard, go to the Clients section and export your client list as a CSV. Include names, email addresses, and phone numbers. Download the loyalty or rewards report separately to capture any existing point or reward balances.
15 minutes - 2
Decide on a balance conversion
Review your Mindbody loyalty balances and decide how they convert to LoyaltyPass stamps or points. Write down the conversion formula you will apply consistently to all clients.
10 minutes - 3
Set up your LoyaltyPass program
Sign up at LoyaltyPass, choose your program type, upload your studio logo, set brand colors, and configure your reward rules.
10 minutes - 4
Import your client list
Upload the Mindbody CSV to LoyaltyPass. Map the name, email, and balance columns. Apply your conversion formula to set each client's starting balance.
20 minutes - 5
Send wallet pass links to clients
Use the LoyaltyPass bulk send feature to email or SMS each client their Apple Wallet or Google Wallet pass link. The pass adds in one tap with no app download required.
20 minutes to set up, instant delivery - 6
Wind down Mindbody loyalty
Once most active clients have their new LoyaltyPass, you can disable the Mindbody loyalty feature. LoyaltyPass runs independently of Mindbody: if you are keeping Mindbody for scheduling, nothing about that changes.
10 minutes
What happens to your customer data
Mindbody stores client data and loyalty balances inside the platform. Export both your client list and the rewards report before switching so you have a complete record. Apply your chosen conversion formula consistently when importing into LoyaltyPass. Clients with high balances are your priority segment to retain, so ensure their pass links are sent first.
Suggested message to send customers
Hi [first name], we are upgrading our loyalty program to a digital card in Apple Wallet and Google Wallet. Your existing rewards have been transferred. Tap the link below to add your new card, no app download needed: [pass link]. We look forward to seeing you at your next class.
Replace [first name] and [pass link] with the actual values from LoyaltyPass bulk send.
Frequently asked questions
- Can I keep using Mindbody for class scheduling after switching to LoyaltyPass?
- Yes. LoyaltyPass is completely independent of your scheduling platform. Mindbody handles your bookings; staff use the free LoyaltyPass merchant app on any smartphone to scan wallet passes. Nothing about your Mindbody setup changes.
- Will members lose their Mindbody loyalty rewards when I switch?
- No. Export your Mindbody loyalty data before switching. When you import into LoyaltyPass, apply your conversion formula so every client keeps their existing balance from day one.
- Do members need to download a new app for LoyaltyPass?
- No. LoyaltyPass passes live in Apple Wallet and Google Wallet. Members tap a link to add the pass and it appears in their wallet immediately.
- How do I export client data from Mindbody?
- In your Mindbody dashboard, go to the Clients section and look for the export option. Export the full client list as a CSV and the loyalty or rewards report separately.
- How long does the full migration take?
- Most studios complete the migration in under two hours: export from Mindbody, import into LoyaltyPass, and send the new pass links to all clients.
Ready to make the switch?
14-day free trial. No credit card required. Setup takes under 10 minutes.
$99/month · Apple Wallet & Google Wallet · No customer app required