Switching from Vagaro loyalty to LoyaltyPass
Vagaro loyalty has no Apple Wallet passes and no lock-screen push notifications. Export your client list, import it into LoyaltyPass, and send everyone their branded wallet pass.
Why businesses leave Vagaro
These are the friction points that push merchants to switch.
Vagaro loyalty lives inside the Vagaro booking app with no Apple Wallet or Google Wallet pass delivery. Customers must use the Vagaro consumer app to track rewards.
Your loyalty program is tied to the Vagaro ecosystem. Switching booking platforms means losing your loyalty history and customer data.
Vagaro loyalty offers no lock-screen push notifications: reaching customers between appointments requires email or in-app messaging inside a booking app they may not open regularly.
What gets better with LoyaltyPass
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Branded loyalty cards in Apple Wallet and Google Wallet: customers carry your card everywhere without needing the Vagaro app.
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Lock-screen push notifications with open rates around 90%, reaching customers between appointments.
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Your loyalty program is POS-independent: it survives any booking platform change.
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Real-time analytics covering visit frequency, active vs. lapsing customers, and redemption rates.
How to migrate, step by step
Follow these steps in order. Most businesses complete the full switch in a single afternoon.
- 1
Export your customer list from Vagaro
Log into your Vagaro dashboard, navigate to the Clients section, and export your client list as a CSV. The file includes names, email addresses, and phone numbers. Download your loyalty report separately to capture any point or reward balances.
10 minutes - 2
Set up your LoyaltyPass program
Sign up at LoyaltyPass, choose stamp card or points, upload your salon logo, set your brand colors, and configure your reward rules (for example, 9 visits earn a free service).
10 minutes - 3
Import your customer list
In LoyaltyPass, go to Customers > Import and upload the CSV from Vagaro. Map the name and email columns. If you have loyalty balances to carry over, set each customer's starting balance from your Vagaro loyalty report.
15 minutes - 4
Send wallet pass links to your customers
Use the LoyaltyPass bulk send feature to email or SMS each customer their new Apple Wallet or Google Wallet pass link. Customers tap to add it with no app download required.
15 minutes to set up, instant delivery - 5
Place the enrollment QR code at your counter
Print the LoyaltyPass QR code and place it at your reception desk or checkout counter. New walk-in clients can scan and join without needing to be emailed first.
5 minutes - 6
Wind down Vagaro loyalty
Once most of your active clients have their new LoyaltyPass, you can disable the Vagaro loyalty feature or cancel your Vagaro plan if you are also switching booking tools. LoyaltyPass runs entirely independently of Vagaro.
5 minutes
What happens to your customer data
Vagaro stores client appointment history and basic loyalty balances inside the platform. Export both your client list and any loyalty report before switching so you have a complete record. When importing into LoyaltyPass, set each client's starting balance to match their existing Vagaro total so nobody resets to zero.
Suggested message to send customers
Hi [first name], we are upgrading our loyalty program! Your rewards have been transferred. Tap the link below to add your new loyalty card to Apple Wallet or Google Wallet. No app download needed: [pass link]. We look forward to seeing you at your next appointment.
Replace [first name] and [pass link] with the actual values from LoyaltyPass bulk send.
Frequently asked questions
- Can I keep using Vagaro for booking after switching to LoyaltyPass?
- Yes. LoyaltyPass is completely independent of your booking software. Vagaro handles appointments; staff use the free LoyaltyPass merchant app on any smartphone to scan wallet passes. Nothing about your Vagaro booking setup changes.
- Will my clients lose their Vagaro loyalty rewards when I switch?
- No. Export your Vagaro loyalty data before switching and import it into LoyaltyPass. Set each client's starting balance to match their existing Vagaro total so everyone keeps their progress from day one.
- Do my clients need to download a new app for LoyaltyPass?
- No. LoyaltyPass passes live in Apple Wallet and Google Wallet, the apps already on every iPhone and Android. Clients tap a link to add the pass and it appears in their wallet immediately.
- What if some clients do not click the wallet pass link?
- For clients who do not add their pass in the first week, send a follow-up reminder before closing the Vagaro loyalty program. Keep your Vagaro loyalty active during the transition period.
- How do I export client data from Vagaro?
- In your Vagaro dashboard, go to the Clients section and look for the export or download option. Export your full client list as a CSV. Then access your loyalty or rewards report to capture any existing balances.
Ready to make the switch?
14-day free trial. No credit card required. Setup takes under 10 minutes.
$99/month · Apple Wallet & Google Wallet · No customer app required